Frequently Asked Questions
What Type of References Do You Have?
Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. Spiess Carpet Cleaning enjoys one of the best reputations around. Along with being “A” RATED with Angie’s List, we are the area’s most seasoned. Floor covering experts, Interior Designers and Realtors refer our services exclusively. Our reputation ensures that you can trust our company to provide you with the most outstanding service experience ever.
What Kind of Experience Do You Have?
Spiess Carpet Cleaning has been caring for the finest floors and fabrics since 1995. Our staff is experienced with all types of floors, fibers and soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. Spiess Carpet Cleaning is known for being able to solve cleaning related problems that no one else can. This insures that whatever your situation is, we will be familiar with it.
Are You Well Educated In The Field?
Spiess Carpet Cleaning is committed to the highest order of education and training. Our company is involved in a number of educational processes. We are continually educating ourselves in the newest technology, cleaning methods, and procedures to elevate our service to meet your specific needs through webinars, seminars, and we network with the leading companies in the industry. This insures that you will get the latest cleaning technology applied to your job.
Which System Do You Use?
The equipment used by a cleaning firm is incredibly important. Spiess Carpet Cleaning uses only the highest quality, most advanced, state-of-the-art equipment on the market today. The systems we use will get maximum soil removal and maximum spot removal without over wetting your floor or fabric and without leaving a sticky residue behind.
Do You Understand Customer Service?
Our mission is to provide you with the most outstanding service experience ever. We are committed to showing up on time, and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.
Do You Get What You Pay For?
Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric, costing you more in the long run. Spiess Carpet Cleaning charges per room area, not by square footage! by charging this way, you receive a reasonable price for a job you will be thrilled about. It’s impossible for a company to provide the best service experience if they can’t afford to invest in the best employees, education and equipment.
Do You Use Top Quality Products?
Spiess Carpet Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as the indoor environment. We offer green cleaning methods, including anti-allergen treatments, to more specifically suit your needs.
Do You Guarantee Your Work?
Our guarantee to you is that if you are not completely satisfied with the service experience you receive from our company, we will rush back to your location at no charge and no obligation to make things right. If you are still unimpressed, we will offer a complete refund up to $500.00.